Frequently Asked Questions
Everything you need to know about shopping with Jugnu Lahore.
What is the typical delivery timeframe for orders within Pakistan?
For domestic orders, we typically deliver within 3 to 5 business days. During sale periods or new collection launches, delivery may take up to 7 business days.
Do you offer international shipping?
Yes, Jugnu Lahore ships worldwide. International delivery times vary by location but generally range between 10 to 15 business days. Shipping costs are calculated at checkout based on weight and destination.
What is your return and exchange policy?
We offer a 7-day exchange policy for unused items with original tags and packaging. Please note that sale items and customized outfits are not eligible for return or exchange unless a defect is found.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our logistics partner's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept Cash on Delivery (COD) for orders within Pakistan. For both local and international customers, we also accept secure payments via Visa, Mastercard, and Bank Transfers.
How do I ensure I pick the right size?
Each product page features a detailed 'Size Guide'. We recommend measuring a similar garment you own and comparing it to our chart to ensure the perfect fit for our Eastern and Fusion wear.